11/2016 – Present – Experis
Scheduling, supervising and troubleshooting H.323 & SIP videoconferencing for international client.
1/2014 – 11/2016 – CCI
Worked at a technical call center. Did break/fix trouble resolution and documentation for financial services client.
1/2012 – 2/2013 Medbanner, Inc
Perl Programmer/System Administrator
9/2009 – 10/2010 Carolina IT Professionals Mooresville, NC
Managed resources to upgrade Execution Management software for Lowe’s Headquarters in Mooresville, NC. Wrote project lifecycle documents according to corporate standards. Provided technical assistance to ensure smooth workflow between technical resources.
4/2005 – 3-2009
Production Support Specialist
As Production Support Specialist, I was primary focus for production technical support for an Enterprise application for two, and backup support for another number of clients. The product used MSSQLserver, DB2, BEA Weblogic Application Servers, WebSphere Application Server. Duties included analyzing logs, duplicating customer issues and creating workarounds or bug reports for Development as needed.
9/2001 – present
As an independent contractor, wrote various small web-based projects using PHP, MySQL, Perl, Apache, Linux servers, etc., 802.11 wireless networks. Integrations with Drupal and Joomla content management systems.
4/1998 – 9/2001
Wrote software for several consulting companies in short (6-12 month) contracts. Skills included programming Perl integration with DB2 UDB, JavasScript, HTML, Linux system administration, Apache Web Server, system test plan writing and implementation,
8/1993 – 3/1998
Maintained internal and external web servers and enhanced Intranet tools.
Supported internal help desk and served as the corporate IT department’s Window
NT specialist. Participated in several different web-development efforts, including the creation of company’s Intranet and the deployed the company’s first external website. Completed two long-term government projects in system administration on NT and SUN networks. Supported network connectivity and web systems using Perl. Maintained a Usenet News System, as well as other site-specific software systems. Web development efforts required learning several different platforms. Performed “jack-of-all-trades” role for several other infrastructure projects.